Refund policy

At PokéPile, we want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our refund policy below.

1. Eligibility for Refunds
 • We accept returns and refunds for items that are damaged, defective, or if the wrong product was shipped.
 • All returns must be made within 30 days of receiving your order.
 • Product Condition: Items must be returned in their original condition. Cards or products that have been used, opened, or damaged are not eligible for a refund.
 • Non-Refundable Items: We do not offer refunds on sale items, gift cards, or digital products (such as e-gift cards).

2. Return Process
 • If you received a damaged or incorrect item, please contact us within 7 days of receiving your order to initiate a return. You can reach us at [Your Contact Email] or [Your Contact Phone Number].
 • To process a return, we may request photographs of the damaged product to ensure a smooth resolution.
 • Customers are responsible for the return shipping costs, unless the item was defective or incorrect.
 • Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

3. Refunds
 • If your return is approved, a refund will be issued to your original payment method within 5-10 business days.
 • Please note, the original shipping charges are non-refundable unless the return is due to an error on our part (e.g., a wrong or damaged item).

4. Exchanges
 • We do not offer direct exchanges, but you may return an item and place a new order for a different product. If you want to exchange an item for a different size or card, please return the original and place a new order.

5. Shipping & Handling
 • Customers are responsible for return shipping costs, unless the return is a result of a defect or error on our part.
 • We recommend using tracked shipping for returns to ensure your item is safely delivered back to us. We are not responsible for lost or damaged returns.

6. How to Contact Us

If you have any questions about returns or refunds, please feel free to contact us:
 • Email: [Your Contact Email]
 • Phone: [Your Contact Phone Number]
 • Address: [Your Physical Address]

Thank you for shopping at PokéPile. We strive to provide you with an excellent experience and will do our best to resolve any issues promptly.