FAQs
How long does it take for my order to be processed?
Orders are typically processed within [X] business days, excluding weekends and holidays. You will receive a confirmation email once your order is shipped.
Can I track my order?
Yes! Once your order has shipped, we will send you a tracking number via email. Please allow up to [X] business days for tracking information to update.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that customs duties, taxes, and import fees are the responsibility of the customer.
What happens if my package is lost or stolen?
If your package is marked as delivered but you cannot find it, please check with your local postal service or neighbors. If it is lost in transit, contact us, and we will assist in filing a claim with the carrier.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.
What is your return policy for shipping-related issues?
If your order is damaged upon arrival, please contact us within [X] days with photos. If your package is returned due to an undeliverable address, additional shipping fees may apply for reshipment.